Red Cloud Support Services
An essential element in any software implementation is the availability of good quality and reliable support after you go live and for the life of the solution.
With extensive expertise when dealing with Exact Online solutions , Red Cloud Consultancy offer a comprehensive support service with the benefit of over 30 years combined experience
We work hard to react quickly and professionally to all your requests and to ensure that you receive the best possible service your questions are answered by experienced consultants allowing you to get back on with your day to day work.
Our team can be contacted via telephone, e-mail and 24/7 web logging, where tickets can be logged and updated anytime.
All support plans are collected by monthly Direct Debit and prices quoted are exclusive of VAT. Onsite Healthcheck does not include travel expenses which will be quoted for separately
All support contracts are subject to fair usage policy - available on request
Support Portal
If you are a customer with an active support contract you can click on the button below to log into your support portal where you can create and view your support tickets
Exact Support from Red Cloud
GOLD - £80 per month
SILVER - £60 per month
SILVER - £60 per month
- Access to online support ticketing
- Same day responses
- 6 hours of remote training per year
- 1 day onsite Health check per year
- 20% Discount on current consultancy rates
SILVER - £60 per month
SILVER - £60 per month
SILVER - £60 per month
- Access to online support ticketing
- 48 hour response
- 4 hours of remote training per year
- 15% Discount on current consultancy rates
BRONZE - £40 per month
SILVER - £60 per month
BRONZE - £40 per month
- Access to online support ticketing
- 72 hour response
- 10% Discount on current consultancy rates