image20

Red Cloud Support Services

  

An essential element in any software implementation is the availability of good quality and reliable support after you go live and for the life of the solution. 


With extensive expertise when dealing with Exact Online solutions , Red Cloud Consultancy offer a comprehensive support service with the benefit of over 30 years combined experience


We work hard to react quickly and professionally to all your requests and to ensure that you receive the best possible service your questions are answered by experienced consultants allowing you to get back on with your day to day work.


Our team can be contacted via telephone, e-mail and 24/7 web logging, where tickets can be logged and updated anytime. 


All support plans are collected by monthly Direct Debit and prices quoted are exclusive of VAT. Onsite Healthcheck does not include travel expenses which will be quoted for seperately

Support Portal

If you are a customer with an active support contract you can click on the button below to log into your support portal where you can create and view your support tickets

Exact Support from Red Cloud

GOLD - £80 per month

SILVER - £60 per month

SILVER - £60 per month

image21

  • Access to online support ticketing  
  • 6 hours of remote training per year
  • 1 day onsite Health check per year
  • 20% Discount on current consultancy rates

SILVER - £60 per month

SILVER - £60 per month

SILVER - £60 per month

image22

  • Access to online support ticketing    
  • 4 hours of remote training per year
  • 15% Discount on current consultancy rates

BRONZE - £40 per month

SILVER - £60 per month

BRONZE - £40 per month

image23

  • Access to online support ticketing 
  • 10% Discount on current consultancy rates